![]() ![]() The warranty process can take days, if not weeks, and during that time, you're offline. You should also leave the device in an open and dry area to avoid water damage or overheating.Īlso note that, if the modem does break down, it's much faster to get a replacement yourself. Instead, you should use that money to buy a power surge protector for your home-network devices since lighting and power surges are the two most common causes of damage for this type of equipment. That said, buying an extended warranty is just a waste of money. After that, it's likely that nothing will happen. Since these are simple devices, if anything unusual should happen - let's say you get a defective unit - you'll run into issues when setting it up or after just a few days of operation. Cable modems (or combo devices) - even refurbished ones - generally come with a factory warranty ranging from 90 days to a year. If running a network cable is too much work, you can try a pair of power line adapters. This way, you won't need to turn off the gateway's Wi-Fi and will have a larger Wi-Fi network. If you have a large house, you can run a network cable to a distant part of the house and place the new APe there. On the market, refurbished modems cost as little as two-thirds of the price of the new unit. On the inside, they are the same as a new one. Most refurbished modems (and networking devices, for that matter) are just items returned from buyers for cosmetic reasons or which are no longer needed. This means that getting a brand-new modem gives you no more benefits than getting a refurbished one of the same type. For this reason, they can work for a long time and tend to become obsolete before they actually stop working. There are also no moving parts inside modems (most of them don't even have ventilation fans). You never have to change any settings or customize anything at all. It never hurts to buy a brand-new modem, or router, but you can save quite a bit and lose nothing if you go for a used or refurbished one.Ĭable modems are simple devices, and once set up, they remain in one place. If you are still experiencing connectivity issues, visit NETGEAR support to speak with an expert.įor more information, see How can I troubleshoot my cable modem?.In a typical cable-internet-based home network, you connect the modem to a Wi-Fi router's WAN port using a (preferably) short network cable, to share the internet connection with multiple devices. Most connectivity issues between cable modems and modem routers are resolved by performing a power cycle.įor information about power cycling your network, visit How do I power cycle my home network?. Check your cable modem’s or modem router’s firmware version.If you don’t have the latest firmware version, contact your ISP.įor information about how to view your firmware version, visit How do I view the firmware version of my cable modem or modem router?.įor more information about current firmware versions, visit What’s the latest firmware version of my NETGEAR cable modem or modem router?. ![]() Splitters reduce the signal quality of the cable line.
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